COMMERCIAL QUESTIONS

What does it cost?

Pricing is on a subscription basis, based on the number of users. We keep our overheads low in order to remain extremely competitive and our customers find the benefits and efficiencies gained through using the Tracker far outweigh the cost. Please contact us with your specific needs for a price.

Is there an implementation charge?

Typically we will discuss your specific savings tracking and reporting needs and then create your configured environment for you. We use a simple Excel template to help capture the information we need from you. There is a nominal charge for this activity. If you require historic savings data from another system to be loaded into the Tracker, there may be a small charge to cover costs depending on the complexity of extracting, mapping and uploading the data.

Is training required?

We offer training both in person and via the web. Most clients opt for our 1 hour web training sessions which can be attended by up to 25 people at a time. We'll tailor the training to your specific needs and processes, and when combined with our Quick Start and Full User Guides, this is usually more than sufficient to get people up and running in the Tracker. There is also plenty of embedded help within the Tracker including tuition videos and FAQs in case people need it.

Can I try before I buy?

Absolutely. We're happy to provide a demo and walk you through the Savings Tracker so you can see how it would fit your organisation and savings reporting processes. Following this, we can set you up with a no obligation 30 day free trial for up to 3 users so you and your colleagues can explore the Tracker at your leisure before making any commitment.

How long does implementation take?

Implementation can take anywhere from 1 hour to 1 week depending on whether historical data needs to be uploaded into the Tracker etc. Typically clients are up and running in 2-3 days.

Is there a minimum subscription term?

You can subscribe for as little as three months. We offer a 20% discount for customers who are happy to commit and pay annually and most prefer this.

Is the Savings Tracker available for re-sale?

Yes. The Tracker is available as a white-labelled tool that procurement consultancies or outsource providers may re-brand and provide to their own customers. Please contact us for details on this.

TECHNICAL QUESTIONS

Do I need to install or download anything?

No, the Tracker is a cloud based system. This means it is hosted on our secure servers and is available from any on-line device via a secure log in in any major browser.

How secure is this?

Naturally security of data is a key priority for us. We use the latest TLS encryption throughout. The servers are located at ISO 27001 certified hosting facilities in the UK, have RAID mirrored discs and are backed up daily via a Tier 1 connection to a secure off-site location. All user passwords are in non-reversible encrypted format and cannot be read or retrieved.

What about updates, support and maintenance?

This is all included in the subscription cost. As a cloud based solution, all updates are immediately available to all users. We do of course discuss any major updates with our customers prior to their release and ensure they understand any new features.

Can we transfer historic & current data from an existing system or spreadsheet?

Yes, absolutely. It's your choice whether you start afresh or upload all your existing savings projects into the Tracker. We provide an Excel template for you to complete, we discuss and agree exactly how the fields should be mapped and then we import this data for you. For some clients we have uploaded thousands of completed and ongoing projects prior to them going live, meaning there is no need to wait until the start of your savings year to upgrade to the Tracker.

Can we request specific updates?

Yes! The Savings Tracker is an evolving tool and we love to get feedback from our customers on any changes that would improve their experience. Our customers’ needs shape the development of the Tracker. We pride ourselves on our agility and can often implement changes in a matter of days.

My company is nervous about solutions in the cloud. Can we host the Tracker locally?

We are not able to offer the Tracker as a customer-hosted application, however if a specific geographical hosting location or 3rd party hosting provider is preferred we may be able to meet your needs, potentially subject to additional cost. We would prefer to discuss and allay any concerns with your IT department, but we understand some industries are more sensitive than others.

Can the Tracker take feeds from other tools?

Yes. Let us know what data you would like to take and where from, and we will work with you to agree an automated process for taking feeds on a scheduled basis. This can be anything from currency exchange rates to savings data.

GENERAL QUESTIONS

What are the advantages over using Excel / Access?

There are many advantages. Firstly, version control and keeping a spreadsheet clean can be an issue when many users have access to a spreadsheet, even with locked cells and when installed on a SharePoint type drive. While outstanding business tools, Excel and Access have their limitations when dealing with multi-dimensional savings models, especially in a multi-user environment. Most importantly, our Savings Tracker is much easier to use than either Excel or Access, with richer functionality including workflow and approvals.

Why shouldn't I just develop something in-house?

Of course it's possible to develop a bespoke tool in-house, however there are many reasons why using an off-the-shelf cloud based solution is preferable. These reasons include Time - our Tracker can be configured and ready to use in hours rather than weeks & months, Quality - there has been significantly more cost and time invested in the development of our Tracker than most organisations could hope to do with an in-house solution, the result being a robust and stable system with a great user interface and a huge amount of functionality, No Ongoing Maintenance - no concerns about keeping the system functioning or upgrading, we will do all this for you, and finally Best Practice - our vast experience of tracking savings across many different types of organisations means we can bring the best of that experience into one solution, providing you with the benefit of this best practice wrapped in a neat technology package.

What are the advantages over using a supplier that provides a full suite of procurement software?

Certainly for large organisations there is an attraction of using a single vendor to provide a full suite of procurement software. However there are also several disadvantages to this approach. Firstly, there are very few suppliers who truly provide this so choice is limited. Secondly individual applications in a suite are rarely “best-of-breed”, and that's certainly the case with savings tracking. Thirdly, very few suites are truly integrated (they have often grown through acquisition) and often there is very little actual data transfer between one application and another. Fourthly, suites are usually not as cost effective. We believe our focus on this one niche enables us to provide a best-in-class tool at an extremely competitive price backed up by outstanding service.

I’ve experienced a lot of procurement technology that is a pain to use. Is this any better?

So have we! Our tracker has been designed and tested by procurement professionals with many years of experience in using procurement technology, from ERP & P2P systems through to eRFX platforms. We have worked hard to eradicate repeat tasks, minimise the number of clicks and make the user experience as pleasant as possible. We recognise that a tool like this only works if people want to use it. We believe it’s extremely user friendly, and that's also what our customers tell us, but don’t take our word for it. Arrange for a demo and free trial so you can judge for yourself.